Customer service at its worst!

If I could have they would not have received a rating because their service is non existent and abysmal at best! I have been a client for 45 years and over the past 2 years haver never had such frustrating experiences with a problem that still remains unresolved.

My husband, who died in November 2016, was a part owner of 2 properties with the bonds provided by Std Bank. Despite submitting the death certificate and letter of executorship informing the bank I had now, in terms of his will, become the owner of his share, and requesting they cancel him and substitute me on the existing bonds, I and the executor of his estate have had nothing but useless conversations and interactions with various departments at the bank. One call centre agent informed me that had we been married in community of property it would have been simple to effect the change. This comment suggests that the bank does not accept a valid will? Both bonds are up to date and this is now the only matter outstanding preventing the estate being finalized.