Customer service and prestige banking emails ignored.
2 emails sent to customer services and prestige banking. Both of them simply ignored. Follow up email was marked as urgent but still ignored. email 1 sent : Tue 2019/02/19 1:58 PM subject : nonsensical bank balances email 2 sent : Thu 2019/02/21 10:11 AM subject : ---------------UREGNT ---------STILL NO REPLY TO PREVIOUS QUERY and new query!
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Replies (2)
Standard Bank's replyOfficial
26 Feb 2019, 14:11Dear Chris Gilliam
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply26 Feb 2019, 14:11
Official
Dear Chris Gilliam
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
's updateReviewer Update
28 Feb 2019, 10:49Still no assistance . WOW didn't know Standard Bank had become this awful that they just flat out ignore their customers. Shocking. Absolutely Shocking.
's update28 Feb 2019, 10:49
Reviewer Update
Still no assistance . WOW didn't know Standard Bank had become this awful that they just flat out ignore their customers. Shocking. Absolutely Shocking.