Customer Service, again!

Ok, so, I feel like all I do is complain about Standard Bank and their absolutely **** customer service! I went in to the bank (Cape Gate) a few weeks ago, because I work in tourism and I am struggling, I asked the lady for help, she literally just sat in her chair, casually , didn't go into my accounts or profile and said there's nothing she can do and I should try another bank. one of YOUR staff, said I should try another bank. Well done no promoting your own services.

I app**** for payment holiday on your website a couple of weeks ago, I am still waiting for even a "request received email". I app**** again this morning, let's see how that goes. I am getting daily phone calls from your credit card division telling me my card is overdue. Yes, I am aware my card is overdue, it's why I requested a payment holiday. Because, and I repeat, I work IN TOURISM, it's not like people are rushing to travel!!

In the 10+ years that I have been client of Standard Banks', I have received nothing but bad Customer Service. Tell me, do you even send your people for training or do you just put them in uniform and tell the to just work. You need to fire your customer service manager, because they are not doing a good job at all.

And the continuous calls from your card division, it's like you guys have no moral compass, me, as a human being, I am going through a difficult time, as are many many others, but your continuous phone calls are disgusting and horrible, and of poor taste. Especially when I tell you what I'm going through, put a note on the system and leave me alone. If need be, phone me again in a month. But to literally phone EVERY SINGLE DAY, you should be ashamed!

I've always threatened, but I think now is the time to actually really move banks, loyalty gets your nowhere.