WM
Wade M
1 reviews | Active since May 2023
05 May 2023, 08:07
Customer service
Pathetic end to end service. Standard bank has been holding my money and are unwilling to assist to release it. Spoke to multiple departments and have been sent into the branch only for everyone to tell me the cant assist. Its been over a week now and the complaints department refused to log my dispute and even the complaints manager dropped the line on me. Ive had debt orders bounce and have charges for this because of the banks incompetence . I mean why do i pay so much for bank charges for this utterly disgraceful service
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
05 May 2023, 08:20Hi Wade
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply05 May 2023, 08:20
Official
Hi Wade
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
WM
Wade M's updateReviewer Update
08 May 2023, 19:53Its now been 3 days, clearly non of this is a priority. Guess its time to take this to my lawyers and the credit bureau as well as the FCA.
Completely disgusted at standard banks services, after being with them for 15 years.
Time to change banks.
Completely disgusted at standard banks services, after being with them for 15 years.
Time to change banks.
WM
Wade M's update08 May 2023, 19:53
Reviewer Update
Its now been 3 days, clearly non of this is a priority. Guess its time to take this to my lawyers and the credit bureau as well as the FCA.
Completely disgusted at standard banks services, after being with them for 15 years.
Time to change banks.
Completely disgusted at standard banks services, after being with them for 15 years.
Time to change banks.
Standard Bank's replyOfficial
09 May 2023, 07:35Hi Wade
Thank you for getting back to us. We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply09 May 2023, 07:35
Official
Hi Wade
Thank you for getting back to us. We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We apologise for the delay getting back to you.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
WM
Wade M's updateReviewer Update
09 May 2023, 15:57Still on Standard bank to call me to ha dle this case. Ive been dealt with a more *********** group of people in my life. Pathetic beyond . Useless bunch of fools that work for them. At least this law suit will be fun .
WM
Wade M's update09 May 2023, 15:57
Reviewer Update
Still on Standard bank to call me to ha dle this case. Ive been dealt with a more *********** group of people in my life. Pathetic beyond . Useless bunch of fools that work for them. At least this law suit will be fun .
Standard Bank's replyOfficial
09 May 2023, 16:02Good Day Wade
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 May 2023, 16:02
Official
Good Day Wade
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***