Customer Service a thing of the past

I app**** for a Overdraft on the 11/04/2023 via the ***number and I was advised that my OD was approved unconditionally meaning I didn't need to submit any documents and the my funds will reflect within 24 to 48 hours, 2 day later I am still waiting for my fund so back on the phone I get to the call center never mind the job I get paid to do, only to be told ma'am I don't know why your fund have not been released let me send an email, So 3 hours later I get a call from Keri and she says sorry our system is down so u need to go to a standard bank branch to manually verify yourself for us to release your funds, but standard bank would would have verified me when an application was done in my name no ma'am I need to verify whether you have a smart ID or an ID Book and that system is down. Like are u for real I have a banking account with you since 2002 and u need to know what type of ID I have can you not just ask me . Really Stand Bank you have got to be joking with this kind of service it's a wonder more and more of your doors close.