Customer service!!!

<p>I recently changed my branch from Delmas to Tzaneen. My credit card is expiring in June 2017. I was advised in Tzaneen branch to phone the Lost/ ****** card division, to make sure that they send it to Tzaneen. I experienced the most unprofessional service at that division. First, I spoke to Sisa and then to Jacqueline. They had a few security questions to ask me, which didn't bother me, but the type of questions is totally silly! I am used to the ID number, postal address etc. , but now they wanted to know my specific Truworths account limit, my outstanding balance at Edgars, and how long did I have my cellphone contract for! Then what my Edgars account limit was, when I bought my house in Elsiesriver, which I don't even have!!! To me this is questions that I don't know the exact answers of, I dont know the exact limits of my clothing accounts, as I dont use it often!!! I got my cell contract about 10 years ago, could even be eleven, but you want exact answers!! Then Sisa and Jacqueline will tell my that I fail security and that they cant help me! Be fair with you questions, because you will be losing a client.</p>