lM
lerato M

1 reviews | Active since Oct 2012

09 Feb 2017, 16:41

customer service

<p>i have joined standard bank insurance July 2016, up to date i have not received manual contract and stickers to put on my windows. i have emailed and no one has reverted back to me. i am not at an urge of cancelling my insurance.</p>

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Replies (5)
Standard Bank
Standard Bank's reply10 Feb 2017, 13:07
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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lM
lerato M's update23 Feb 2017, 15:43
Reviewer Update

NO EMAIL RECEIVED!!!!!!

Standard Bank
Standard Bank's reply24 Feb 2017, 09:21
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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*** (fax)
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lM
lerato M's update28 Sept 2017, 11:25
Reviewer Update
a year later still no assistance
Standard Bank
Standard Bank's reply28 Sept 2017, 13:17
Official

Dear Lerato

Thank you for posting the message, the matter has been referred to the relevant stakeholder for assistance.

Regards,

Complaint Resolution Centre

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