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Jo-Anne Seemela

1 reviews | Active since Jan 2015

12 Dec 2016, 11:59

Customer Service

<p>Good day,</p> <p> </p> <p>I have been trying to get hold of the Standard bank customer service with no luck for 3 days. I'm constantly holding for more than 20 minutes. An amount went off my account which I'm not aware of which needs to be attended to urgently. This is extremely fustrating as I'm also getting messages from Standard bank to confirm transactions that were made.</p> <p> </p> <p>I would appreciate an urgent response regarding this matter.</p> <p> </p> <p>Thanks</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply12 Dec 2016, 16:13
Official

Good day Jo-Anne

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Dec 2016, 16:25
Official

Good day Jo-Anne

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply15 Dec 2016, 10:11
Official

Dear Jo-Anne

Thank you once again for your posting.

I refer to our telephonic conversation and email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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