Customer service

Visited standard Bank kaalfontein branch today, consultants don't prioritize customers you stand in the waiting area for more than 50 minutes for a mere simple service.the branch wasn't packed at all I plea with the company to send mistery shoppers to check level of service people get in that branch.The level of service there is completely bad or is it because it's a township it's completely different from the services in suburbs malls can you please do something about it. Two consultants where not occupied instead of apologising and alerting us about what they busy with on the system they just don't care. Like they taking advantage that township customers don't know their rights or what services is expected of them I'm voicing out this on behalf of other customers who just left the bank without getting assistance because they saw no movements can you please take this matter serious because wow it's really bad. Well the lady who me assisted was very friendly and welcoming but how does it help if you get help after such horrible experience before getting to the front desk.