YS
Yvonne S

1 reviews | Active since Jul 2018

04 Jul 2018, 16:37

Customer service

Claim is on going for 2 weeks, leaving messages and sending emails for assistance, fighting with staff members because they don't know what the meaning of customer service is, all you get is apologies. 3 times electrion had to attend to same issue, twice by Plumbers. Just getting more and more damages done to our property. Leaving work early putting in leave just so that our issues can get resolved.How much more must a person take, say or do?????????? Before realising and understanding the meaning of customer services. How can people be employed if they don't know the meaning of the word work??????

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Replies (2)
Standard Bank
Standard Bank's reply05 Jul 2018, 01:56
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Jul 2018, 14:24
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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