Customer service

Ion 2017/08/19 say around midday I went to Std Bank Jubilee Mall in Hammanskraal in regard with my expired cheque card.on arrival at reception ,the male assistant was very rude and after telling him we were called by someone in the bank he called his extension and could not find him.he said we should sit and wait maybe the person will resurface. After few half an hour sitted I approached The reception again and suggest he find us another alternative assistance since he could not locate his coleague .he dismissed me and said I should sit down or que at Inquiries...i then told him and he could even see i m heavily pregnant that i was not fit to stand that long que.he ignored my plea and just carried on with something else..i had to act like a stupid and go office to office asking for assistance His conduct was realy depressing to me n my condition and i was nauseas .