Customer Pays the Price for Bank Errors

Absolutely useless. My vehicle finance is with Standard Bank, and the moment I heard “Standard Bank” I actually cringed, knowing how complicated and *********** they are. Because some idiot captured my email address incorrectly, I now have to take time off work to go into a branch, stand in a queue just to correct an email address, and then still call the Vehicle Finance department again and sit on hold for another 40 minutes just to get a simple statement. I’m being completely inconvenienced because someone couldn’t copy information correctly from a piece of paper.