1 reviews | Active since Aug 2016

31 Mar 2021, 10:13

Customer NON services

Ugh, this bank and it's "customer "non" service. Everytime I turn to Hellopeter, it's to complain about Standard Bank's customer service.

I've tried for over a week now to get some assistance. I've emailed every available customer service address as sitting in an open plan office, i prefer not to talk over the phone.

But, I'm still struggling to get assistance. Why it's this difficult to do what I want to do is even more mind boggling.

All I want to do, is to pay my credit card in full. HOW DO I DO THIS? I have loaded both cards on the banking app and they are both on my internet banking, but I cannot find any option to transfer between the 2 accounts.... CAN SOMEONE FOR THE LOVE OF ...... PLEASE ASSIST.

0
Replies (3)
Standard Bank
Standard Bank's reply01 Apr 2021, 02:23
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
 *** *** (fax)*** 
's update01 Apr 2021, 13:23
Reviewer Update
Still waiting for anyone to assist.
's update02 Apr 2021, 19:56
Reviewer Update
Absolutely useless bank...