JG
Jeanne-Pierre Gerber

1 reviews | Active since Jul 2020

18 Jan 2022, 13:59

Customer 'NO' service

Trying to get assistance with the outstanding balance on my personal loan. Wow what a big ask. Not linked to either my app nor my internet banking. Don't receive any monthly statements. Asking for someone to call me back but being sent from pillar to post. Absolutely the worst customer service ou there.

0
Replies (2)
JG
Jeanne-Pierre Gerber's update19 Jan 2022, 20:44
Reviewer Update
This is a very sad generic reply.

The best possible service would have been to contact me after requesting you to do so.

Still waiting (but not holding my breath)

What would you best describe as 'urgency?

Utterly useless is an understatement.
JG
Jeanne-Pierre Gerber's update23 Apr 2022, 06:24
Reviewer Update
It's been almost 3 months since I requested assistance. No one has called.

Worst service int he world. Would highly recommend everyone steer clear of you.

I am also making these replies public for everyone to see. So no need to reply privately. Everyone will see how bad your service is.