Customer is not a bad debtor but deceased.

My father-in-law passed away in December 2015.<br> <br> I notified the local Standard Bank branch and they uploaded the relevant documentation. I also asked them to advise the card division accordingly which they said they did.<br> <br> Now my mother-in-law is receiving numerous calls at all hours of the day from Standard Bank Card Division - Recovery asking to speak to the deceased. I have spoken to then and even called them back.<br> <br> Everytime they apologies and say they will update there records accordingly..... freaking high hopes of them being competent enough to do that.<br> <br> I've asked them for an e-mail address and they are only willing to provide me with a fax number..... how pathetic.... but I faxed all the documentation in any case.<br> <br> Eventually I tracked down an e-mail address for the deceased department and I e-mailed them as well.<br> <br> All to no avail, the retards are still harrassing my mother-in-law...... and we are now proceeding to block all the telephone numbers that they are calling from.<br> <br> I've never experienced such pathetic service from a bank before.