1 reviews | Active since Jun 2016
Customer "idontcare"
<p>History: Our home loan account had an access facility.</p> <p> </p> <p>We recently app**** for an extension on our home loan.</p> <p>The application was successful and money paid into my account. Once the money was paid into my current account, I transferred an amount back into the bond (without realizing it was no longer an access bond) </p> <p> </p> <p>I tried to retrieve the money a few days later (to make the payments I needed to make) to find that the account was no longer an access account. </p> <p> </p> <p>When calling to to find out how to reinstate this feature I was told as I had it previously it was just a matter of sending an email to the relevant department to reinstate this feature.</p> <p> </p> <p>I was NOT told that the repayment amount would be recalculated before the facility (which I HAD previously) was added before reinstating the feature. </p> <p> </p> <p>Now the additional funding I had in the account is no longer there and I am left with a balance of 0.00</p> <p> </p> <p>I now have suppliers to pay.. And no money to pay them!! The whole reason the bond was extended was to HAVE THE MONEY. I have spent R10000 on lawyers fees to get the money, and now it's not accessible? </p> <p> </p> <p>I want this reversed immediately. Please have someone who can help me with my request immediately and doesn't require emails to be sent from call Centre people who are more worried about the holiday tomorrow than actually assisting your clients.</p> <p> </p> <p>IRRATE IS AN INDERSTATEMENT</p>
Good day Claudia Law
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
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Complaint Resolution Centre
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Good day Claudia Law
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Claudia Law
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********
Good day Claudia Law
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********
Getting a response to tell me how your system works does not fix my problem.
I was not advised about the recalculation when placing the access facility back on the account!
FNB will be seeing me first thing in the morning to switch over all my accounts. (Cheuque, credit, home loan, vehicle asset finance) as well as all my husbands accounts. As well as cancelling my insurance through standard bank.
Olla Letsoalo Sent me a message at 14:46 this afternoon. I responded at 14:56 to ask them to call me back and I did not receive a call back.
Who will be reimbursing me for the R10000 in lawyers fees paid due to the incompetence of your staff explaining the procedure.
I also sent a message on FB in your private messages as to not cause a scene and I got told that they would revert back to me at 14.07 and I am yet go hear form them.
Getting a response to tell me how your system works does not fix my problem.
I was not advised about the recalculation when placing the access facility back on the account!
FNB will be seeing me first thing in the morning to switch over all my accounts. (Cheuque, credit, home loan, vehicle asset finance) as well as all my husbands accounts. As well as cancelling my insurance through standard bank.
Olla Letsoalo Sent me a message at 14:46 this afternoon. I responded at 14:56 to ask them to call me back and I did not receive a call back.
Who will be reimbursing me for the R10000 in lawyers fees paid due to the incompetence of your staff explaining the procedure.
I also sent a message on FB in your private messages as to not cause a scene and I got told that they would revert back to me at 14.07 and I am yet go hear form them.
I got a call yesterday morning from Olla.. Once again explaining the "system to me" I was advised that the call will be escalated to the relevant department and she would get back to me with feedback.
And she wasn't sure if the request would be processed
No feedback was received yesterday, I sent a mail to request feedback in the afternoon yesterday, and I have still not heard back. It is no wonder so many people are leaving Standard Bank. I have my forms ready to submit to FNB for my switch after pay day should this not have been resolved by then.
Your cliche and generic response of "We refer to your complaint brought to our attention and would like to apologise for the delayed response on your comment. Again accept our apologies for any discourtesy in your dealing with us and for the inconvenience caused in this regard. The Bank place high value on its relationship with you though this may seem otherwise."
Is as false as your "attempt" to assist me with my matter!
I got a call yesterday morning from Olla.. Once again explaining the "system to me" I was advised that the call will be escalated to the relevant department and she would get back to me with feedback.
And she wasn't sure if the request would be processed
No feedback was received yesterday, I sent a mail to request feedback in the afternoon yesterday, and I have still not heard back. It is no wonder so many people are leaving Standard Bank. I have my forms ready to submit to FNB for my switch after pay day should this not have been resolved by then.
Your cliche and generic response of "We refer to your complaint brought to our attention and would like to apologise for the delayed response on your comment. Again accept our apologies for any discourtesy in your dealing with us and for the inconvenience caused in this regard. The Bank place high value on its relationship with you though this may seem otherwise."
Is as false as your "attempt" to assist me with my matter!
STILL NO RESPONSE FROM OLLA or anyone at Standard bank for that matter!!!
STILL NO RESPONSE FROM OLLA or anyone at Standard bank for that matter!!!
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********