Customer Helpline

I called Standard Bank regarding an issue with my account. I had to wait on the phone for 30 minutes without having to speak to a consultant, I was made to enter my details about 3 times without having a consultant available to assist me. I then tried again hoping my luck would change but I had to wait another 20 minutes and at the end I was not able to speak to a consultant.<br> <br> On 28 November 2015, I went to the Bridgecity branch, in KwaMashu, Durban for assistant regarding the same matter. I joined the long queue like everyone else but after 40 minutes in that slow moving queue, a Standard Bank personnel came to me in the queue to ask what I had needed assistant with and I told her. She then told me that I am in the wrong queue and I had to join a longer one. My issue here is