Customer feedback centre lacking in FEEDBACK

After weeks of trying to deal with the customer complaints department I am still waiting for feedback. This process started in the beginning of February. From time wasting to incompetence , passing the buck and not even processing one of my complaints the service and lack of general knowledge received from several different consultants has been shocking. I have had an ongoing battle with standard bank from the moment I opened my business account. I simply do not see how you can have a slogan \Moving Forward"if I'm in the exact same position that I have always been. This does have its funny side as I have been called several times to open a personal account with standard bank and told them I would see what kind of service I receive on my business account side before changing over. Looks like that move might not happen"""