Customer Dissatisfaction

It's disappointing when you have such a big name brand not fully rendering the best customer service to clients. I app**** online for a credit, got approved and went on to concluding all that was requested from me telephonically and through an email. I was even more happier seeing that it was less than five business working days it took for my card to be available for collection.

It was only when I collected the card that I was told that my card wasn't going to be issued as it reflected my second name on the card itself and that the recorded cellphone number was not the one I had provided. My card had to be destroyed as a result of this and I was informed that it will be prioritized, meaning that they will ensure that I get a new card as soon as they could. It's been four business working days to no feedback, I have been following up telephonically and have been told that it isn't ready to be issued and what is even more disappointing is that I might wait up to seven full days before this can be resolved.

I am not a difficult person and it would have been sufficient for me had I been told on the actual turn around time. I was understanding at first but with this added frustration, it really is disappointing to be given a timeline that isn't met. Seeing that at first there was a mistake on Standard Bank's side, why is it then also my responsibility to follow up on their mistake (using my airtime, going through the verification process, my time etc.)

Please treat mistakes done on your part as a matter of urgency as I am now in the process of cancelling the whole process since by the look of things, isn't helpful but rather frustrating on my part.

Really really disappointing to be even taking out my time again to be expressing my dissatisfaction.