Customer Credit Assist

We app**** for Customer Credit Assist in December 2015. I submitted all relevant Documents on 08 Dec 2015. Turn around time for this service is between 15-20 working days. There is no call centre number and only one email address. I have app**** for this before creditors start phoning. Now almost February 2016 I have not received any feedback whatsoever. When I send emails I get the response that the Manager will contact me when the issue is resolved. It is more than a month already and no Manager has phoned me. When I ask how long the process will still take, they say that they can not tell me how long it will take. Only again that the Manager will phone me. Call Centre has no access to this type of information. Creditors are now starting to phone and my debt is falling behind. Why offer the service if you are going to take your time and then let the client be reviewed and blacklisted for debt because you take forever to give feedback?<br> Very bad service. Not happy at all.