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Andre van den Berg

1 reviews | Active since Jul 2009

26 Oct 2017, 19:14

CUSTOMER CREDIT ADVICE - MISSING PAYMENT

A transfer was made into an old account of mine, which has not been used for a long time. I have since 29/09/2017 tried to resolve the matter. Been sent from pillar to post. To date matter has not been resolved. No body in Standard Bank can help!

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Replies (3)
Standard Bank
Standard Bank's reply27 Oct 2017, 03:17
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply30 Oct 2017, 12:56
Official

Dear Mr Van Den Berg

Thank you for taking the call and allowing us the opportunity to investigate the matter.

Your feedback will be appreciated.

Regards,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply30 Oct 2017, 14:44
Official

Dear Mr Van Den Berg

Thank you for taking the call and allowing us the opportunity to investigate the matter.

Your feedback will be appreciated.

Regards,

Complaint Resolution Centre

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