"Customer Contact Centre Email Unit" - One Lonely Computer???

Since January I have been requesting copy bank statements and completed the following pathetic autoresponder: "Good day Thank you for your email. To assist you further and for the security of your account, please provide us with the following: Identity number Cell phone number (optional if query is card based) Account number (if query is not credit card) Length of time you have had the account Another account held with Standard Bank Card number Credit card limit (for credit card query) Card expiry date (for Credit card query)" Since then I have sent a number of reminders and all I get is another autoresponder message!!!! Does anyone work there?