Customer contact centre email unit

<p>I emailed standard bank email unit I was assisted by different people ,I asked them to assist me with releasing my savings account ,they emailed back saying I should contact the transactional department ,I phone and waited more then 15 min and still no one answered I emailed again telling them the situation, they responded saying they will inform me with regards to my account ,its been 6 days and still waiting for their response </p>