Customer Complaints Department Service Below Std

I am very disappointed in the quality of service that i have received from Std bank. The service has been below par and really substandard. My complaints / queries are being closed without resolution. Std bank keeps saying they are waiting for information from me when i have provided it 4 times. Communication has been very poor. If Std Bank cannot resolve a simple issue like this i do not have confidence that u can resolve a complex matter, thus i'm not confident that anyone should consider you as a banking partner.

I contacted Std bank on the 31st of October querying why i cannot open a fixed term deposit account online on internet banking. I provided a screenshot of the error message i was receiving. 01 Nov - M Hajee in CCC responded saying that such functionality does not exist. This was a very lazy, i dont want to help and disappointing response as such functionality does indeed exist. I have screenshot proof of this taken from multiple other Std bank customer's profiles. 05 Nov - I responded letting them know that it exists 06Nov - i received a response from the email on the 5th asking me to provide a screenshot of the error message. This is the same screenshot which i already provided in the first email so now they are asking me to provide the same info. more than once because they dont want to share it with each other. I responded and sent it again. 16Nov - no response from std bank since i responded on the 6th. I submitted a complaint Complaints Resolution and spoke to Johanna. She advises me that my case was closed because i didnt provide a screenshot - I provided it TWICE!!! So i send her a new screenshot plus an email trail with all the other correspondence. 20 Nov - i receive an sms advising that the service request is still in progress. I sent follow-up emails and received no response 27 Nov - i call complaints resolution and enquire on progress as its been a week and no communication has been received. Sophy advises me that the case has been closed once again because they are waiting for a screenshot - the same one i already provided twice and have also provided to Johanna. So thats 3 times i've provided it already, and she rep**** confirming that she received it. I send the screenshot and email trail to Sophy - this is the 4th time the screenshot is being provided - she confirms on the recorded phone call that shes received it. I was told they would contact me on the 28th 28 Nov - No communication received from Std Bank - DISAPPOINTING!!!

I've never received this kind of service at ABSA, Nedbank or FNB. This just doesn't happen with other banks. Std has a lot to learn.