Customer Complaint re cell contract

I app**** for a Standard Bank mobile contract in Nov\Dec 2020. The sim card was delivered and activated. In December to date I am still having issues. When we have load shedding I cannot access any services on my phone or if I am not connected to WIFI over the weekend I have no access to the internet or to the Standard Bank Mobile App. This has been going on for the past four months and every time I phone I get told different stories by the consultants assisting me.

1. Excuse: - technical department says use sim card in another phone - on doing that my husbands phone is now coming up as MTN and not Cell C. 2. Excuse: - Coverage in your area. 3. Excuse: - Change settings which I have done about 6 times with different consultants and still no luck. 4. Excuse: we use Cell C so it is the towers - my family members are using Cell C, MTN, Vodacom as well as Telkom and they don't have the issues I am having. This morning I spoke to Nakita Naidoo who is suppose to sort out my query. What is the use you have a contract and you can not access your phone, I am not sure what the technical department as well as the consultants are doing if 4 months later I am still having issues. I am so tired of the same call I have to make continuously and still to date no solution to my query. I hope that the customers are not treated the way I have been treated this last few months. It will be very nice if my query can be resolved. Kind Regards Sandra Neveling ***