Customer charged for Std Bank to fix own IT error!

<p>Dear Std Bank:</p> <p>on 24 July your IT department had a bad day with system maintenance.</p> <p>R2922 was incorrectly debited from my account in an EFT and similar issues happened to "lots" of customers according to call centre.</p> <p>After 3 hours on calls, FB and Hellopeter complaints, 10 days later you RECALLED this transaction .. by again DEBITING my account! on 2 August this was fixed and original amount also credited again. All good.</p> <p>Then on 3 August i was again credited R2922 and again R2922 .. thanks!. This was immediately fixed and these amounts debited .. back to square one, but all good. 8 transactions to fix 1 std bank IT error.</p> <p>Then i noticed today, you have the audacity to charge me a R50 fee for branch transaction to fix YOUR error.</p> <p>Please reverse this immediately.</p> <p>Where is the communication on this issue as it has affected "lots" of customers?</p> <p>Are all effected customers being charged a 'branch fee' to fix your mistakes? Why has this taken 2 weeks to resolve? Any compensation for the interest lost by this missing money over this time?</p> <p>Time to find a new bank...</p> <p>Regards, Nic</p> <p> </p>