Customer Care .....Say WHAT!

Wow!!! need assistance on a small matter so decide to contact customer care end up waiting forever. Eventually get call answered but they cant help as i am private banking. they transfer the call again i wait for ages no answer. decide to contact them direct again wait for ages no answer. Call customer care to get complaints department only to be told they dont have the number but they will get them to call me back. really surprised when CC calls me back only to be told they cant get hold of complaints department and do i wish to receive transfer call and hold for complaints department myself. 28+ years with this bank think it is time for change....FNB....ABSA.....Nedbank? Lets see if they answer this