Customer Care KNOW nothing!

I have a corporate card, i forgot the pin.

I called your customer care, first agent doesn't work in the corporate card department and couldnt help.

I was transferred to agent two who advised there is a pin system that can assist and but they aren't the right department

I was then transferred to another agent who advised all agents were wrong and transferred to a final agent who advised

I NEED TO GO TO THE BRANCH TO GET MY PIN!!

All this admin and wasting my time for a simple pin and I could've been advised in the first instance that I need to go to the branch.

Your customer care is the pits!