customer care / banking app

I used the mobile standard bank mobile banking app to buy electricity and my wife said remember what happened last time, but i persisted and tried again and she was right the banking app says declined or gives some error and takes the cash off my card but no electricity. I called in to standard bank customer care and was transferred 5 times and each time I was promised that i was going through to the right department, then finally the 4th or 5th person transferred me back to the 1st department where a lady then gave me some assistance and told me that i had to wait for the money to be cleared or something and that i had to fill in a form to get the money back on to my credit card that will take up to 30 days. I must wait up to 30 days to get R200 back, but the money can be taken off my account within 1 second and i still have no electricity? Still have not received the form 2 hours later. Fix the app or shut it down.