Customer care and branches

A person can in no way shape of form wait for over an hour for someone to just to take a call. Customer care line is always experiencing higher than normal calls. This can only be for one reason, bad service. I have called the complaints line and my number was taken for a call back. As figured, no call back. Standard bank, one easy step to help you with your business, to make a profit and ultimately not to start closing down is to start actually paying attention to your clients and helping them.