1 reviews | Active since May 2015
customer care
<p>Hello Peter on the 7th of July 2016 I have reported a transaction on my std bank credit card that I did not authorized ref no ********** 0 on the 10th of July 2016 a form has been send to me to complete ref no ********** I was told 21 working days to complete the investigation and to refund the amount of R1447.91 every time I call the customer care line I am transferred to 3 different divisions and the transferred back to the original so they can tell me it will take another 7 days how much longer the company that handled the transaction already spoke to me on the 14th of July 2 months later I still have not received my R1447.91 back.</p>
Good day Christo
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Christo
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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This promise was made by Standard bank more than 9 times via email already yet nothing has happened maybe we are in different time zone because I still waiting for the agent that will contact me within 48 hours Standard bank agents must be in north or South Pole where 1 day last up to 6 months
This promise was made by Standard bank more than 9 times via email already yet nothing has happened maybe we are in different time zone because I still waiting for the agent that will contact me within 48 hours Standard bank agents must be in north or South Pole where 1 day last up to 6 months
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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***.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***.