AM
Amanda M
1 reviews | Active since Apr 2021
16 May 2022, 17:29
Customer care
After holding for one hour I decided to put the phone down. I then phoned back and selected the option where they would phone you back. Still no call... this lack of service is disappointing. Seems Standardbank staff does not meet customers demand.
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Replies (2)AM
Amanda M's updateReviewer Update
16 May 2022, 18:12They phoned back only to be told I had to go back to branch where I stood for 2 hours previousl , to update my details. This is frustrating. Open your branches standard bank there are to few to service the public. Going to a branch is a nightmare
AM
Amanda M's update16 May 2022, 18:12
Reviewer Update
They phoned back only to be told I had to go back to branch where I stood for 2 hours previousl , to update my details. This is frustrating. Open your branches standard bank there are to few to service the public. Going to a branch is a nightmare
Standard Bank's replyOfficial
17 May 2022, 08:20Hi Amanda
Thank you for bringing your concerns to my attention. We sincerely apologise for the long waiting time.
Your concerns have been escalated to our management team.
Standard Bank Help Centre
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Standard Bank's reply17 May 2022, 08:20
Official
Hi Amanda
Thank you for bringing your concerns to my attention. We sincerely apologise for the long waiting time.
Your concerns have been escalated to our management team.
Standard Bank Help Centre
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