Customer Assist do not assist

<p>An&nbsp;email was send on 2016-09-02 :</p> <p>&nbsp;</p> <p>"Credit Customer Assist Applications"&nbsp;</p> <p>(We have not received any confirmation or reply except that someone will come back to us soon)</p> <p>In December 2015 we realized our financial situation is getting worse and we app**** for assistance from Standard Bank. &nbsp;We got instruction to send documentation on 16 December and fill in the forms, which we did and after sending the documents to Standard Bank, we were informed that it will take 6 - 8 weeks.</p> <p>Our&nbsp;understanding of the application was that all our debt will be amalgamated into one, one repayment and our house will be the security for this application, they even came to evaluate the house to update the value for the application. (this was done in April 2016)</p> <p>I followed up after 6 weeks and was told to wait, it can take up to 8 weeks. &nbsp;In February we were advised that not all documentation was received and they cannot go ahead with the application. &nbsp;We resubmitted the application on 24 February and was told, 6-8 weeks.</p> <p>After a&nbsp;lot of phone calls, tears and frustration, we finally received a call from Hessie who made things happen faster. &nbsp;By the time (end of March) that our application was granted, I lost my job due to retrenchment and we were advised that, sorry, the application cannot go ahead. &nbsp;I was very lucky to get a new position within two weeks, and when we advised the bank, they stated that I first have to work for 3 month before they will consider my salary.</p> <p>Devastated because of the news, we called every number we had and Busiswe who&nbsp;actually listened, did not make any excuses and assisted us for 3 months in order to survive and then we can do the full application.&nbsp;</p> <p>After the three months (August) we reapp**** and after phoning Busiswe who did not actually assist with the application, but was so kind to follow up on it, we&nbsp;received an email stating that our application has been approved. &nbsp;No other information.</p> <p>I have send NUMEROUS emails requesting more information, a phone number&nbsp;what the repayment would be, when what where who, all I get is sporadically emails from a Justin with NO contact, NO information and was now told that that our car will not be included. &nbsp;My account was debited with R9 000.00 + and not even the account we requested the payment to be debited. (end of email.)</p> <p>Yesterday I was told by&nbsp;Jabulile, after calling 5 times trying to get hold of someone, &nbsp;that there was no additional application and that the letter we received that it was granted was incorrect. &nbsp;She will come back to me before the end of the day .... Guess what, still waiting.</p> <p>Back at square 1, legal action pending and No One that will assist. &nbsp;This is my last efford to bring the matter under the attention of a manager / someone who will be able to assist us, we are willing to work with Standard Bank to resolve this situation, we will pay our debt because we want to be debt free, but the company that I have trusted for years, is letting us down.</p>