DS
Derek S
1 reviews | Active since Dec 2016
28 Jun 2022, 10:49
Customer abuse
The Claremont Branch in Cavendish Sq has downsized. Not only is the space inadequate but they are under resourced and cannot cope. They asked me to collect a new credit card. When there, they said I would have to queue for at least 60m or come back another day when they open. I have been their customer since 1976! I’m totally discouraged by their customer-facing approach.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
28 Jun 2022, 10:57Good day Derek
This is not the level of service we strive for.
We understand your frustration and are here to help.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for.
We understand your frustration and are here to help.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply28 Jun 2022, 10:57
Official
Good day Derek
This is not the level of service we strive for.
We understand your frustration and are here to help.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for.
We understand your frustration and are here to help.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
DS
Derek S's updateReviewer Update
28 Jun 2022, 11:01I have received a similar message in the past and nothing has happened.
DS
Derek S's update28 Jun 2022, 11:01
Reviewer Update
I have received a similar message in the past and nothing has happened.