Custoemr service

here is a thread of a FB message which i am still waiting feedback on

Mar 7th, 11:34am
I am trying to get somebody sort out a refudn for me since thursday'
i am seriously getting ****ed off noe
i am on the line since 9 this moring, even shoved around between consultant every time
repeating my same detials over and over
can somebody from vehicel finance or isurance please contact me, as i am getting angrier as time prgress
my 5th call is runnign for 17 minutes already

Hi, please provide more information on this.
What information
what would you like to know
my current call is on 20 minutes
the consultant said hold for 2 minutes, will STD bank compensate for my time, my money wasted?????
Hi, please tell us what happened.
they debited my bank accoutn with out my permission
for some insurance
when i called thuursady they were to refudn my moeny immediatiely
now this fifth caller is telling me i msut call the insureance people
i am freaking ****ed off now
i need my bladdy money
do you need a ref number? what do you need?
Hi, please advise which number you called and what you need help with
i need help getting my money back
call the insurance departmnet
i called vehicle finance
i called all of them
can you get one of your senior personell in vehicel department to contact me for change after all my airtime is wasted
my call is lastign 27 minutes now
thank you very much, i am getting anoyed
Hi, is this a Standardbank insurance?
how should i know
standard bank just took ot off my account wiht my monthly installment
i dont know what insurance it is
i asked for itemises statement
Hi, please provide your ID and contact number so we can look into this and revert to you.
********** 026087
tel: ********** 444
do you know i am still holidng
how patheritc is this telephone service
33 minutes and counting
what you goign to do about this?
i want my money NOW
not 7 wokrign day
any feedback?
Thu 5:36pm
Hi Gadija, we have escalated your query to our team. We will be in touch with further feedback.
Fri 7:20am
good day, its been two days later, could i please jsut have my money back which was debitted off my bank account.
i am not up for a fight at all, this has become very exhausting on me
when will they ever get back to me
Fri 9:06am
Hi Gadija, our team couldn't pick up any policy with your ID number. Please provide us your policy number so that we can assist effectively.
Fri 10:32am
you see the problem is, i did nto sign up a policy with you guys. STD bank initaited some sort of insurance on my account wiht out my permission, also not having any sort of contact and informing me of what is goign to happen or even attempting to contact me. once i called and picked up, the consultant told me it was for insurance, i DO NOT HAVE insurance wiht STD bank, hence i want my refund of moeny deboted off my bank account. i have vehicle finance. SO PLEASE DO NOT send me form one deaprtment to another, i have had it already
Fri 12:27pm
Hi Gadija,apologies. We will follow up with our team and we will be in touch.
Tue 8:12am
good day, please let me know when STD bank will contact me
Hi, we will follow up on this and revert to you,.
this is not acceptable
really, nobody has gotten back to me
how do i escalte this matter
Hi, we will look into this and revert to you.
its been more than 7 workign days
Hi, we have escalated this atter on our side and we will follow up on feedback and revert to you.
7:39am
DO YOU KNOW I STILL DIDNT HEAR ANYTHING?
YOUR SERVICE IS PATHETIC