Current and Credit card ***** 13/10/2017

Complaint Reference Number: ********** 206

Even though you assured me several times over the past 35 days “I refer to your complaint and would like to once again apologise for the inconvenience the matter has caused you. The matter has also been escalated to the collections department and they noted that there is a ***** investigation going on your profile. Kindly be advised that I will be closing this complaint from my side. Should you have any other concerns with regards to this matter, you are more than welcome to let me know and I will assist where I can. I trust this response is in order. Clint Petersen, Complaint Resolution Centre, Johannesburg, Retail and Business Banking SA , Tel +27 (0)10 ********** ********** You do not respond to the emails I have send to you. The Credit card division keeps on harassing me. I still receive up to 3 calls a day from the credit card department Lungile ********** demanding payment. I believe my next step will be to launch a formal complaint at the FAIS Ombuds against Standard Bank regarding the matter and Standard Bank non compliance: This matter has not been resolved and the 44 000 not been credited into my account after 35 days. I was threatened by “Standard bank credit card devision” that my accounts will be closed“ this matter are caused due to their neglect regarding the ***** to been resolved and the money obtained from Capitec. Standard bank is charging me cost and interest regarding on both my Currant and Credit card accounts due to their incompetency. Due to the fact that I am Insured against internet and instant money transfers *****, I still get the unacceptable excuse from:” -----Original Message----- From: Van Wyk, Lizel L ********** Sent: Monday, November 13, 2017 9:32 To: Christo Groenewald Subject: RE: Std Krediet & Tjek/lopende bedrog

Goeie day Mnr, Greonewald

Ons wag net op Capitec, dalk in die loop van die week.

Groete that Standard Bank waiting upon Capitec Bank to release this amount of 44 000. According to Capitec they still await correspondence from Standard Bank. AINT LIZEL VAN Wyk supouse to resolve this matter instead of waiting? I have proven record that Standard Bank refuse to assist me or the SAPD in this matter and is withholding information that could lead to the arrest and conviction of the people that de*****ed me. The ***** department refuse to resolve and correct this matter. The SAPD confirmed that they has as of yet not been contacted yet regarding this matter. I can’t even have my Salary deposited into my account because of this and is causing me extreme delays, embarrassment, time, money and inconvenience. I do believe it is not appropriate behavior from either divisions to victimize, arras or tread me with prejudice accordingly. Why doesn’t these divisions rather correct this matter instead of waiting and wasting time and money of both Standard Bank, SAPD and myself?

From: Christo Groenewald [mailto: ********** ********** Sent: Wednesday, November 15, 2017 6:02 To: 'Van Wyk, Lizel L' Subject: Std Krediet & Tjek/lopende bedrog Case no 011309

Goeiedag Lizel

Na aanleiding van voorafgaande epos: Wat is die rede vir die oponthoud vanaf Capitec dat die fondse nog nie terug betaal is nie?

Ek het ook nog nie terugvoer ontvang rakende die ondergenoemde nie.

1. Is die bedrog per rekenaar of STDbank ATM/internet banking/stdbank Kiosk gedoen?

2. indien ATM gebruik is: Tyd en waar die ATM transfer van die Kredietkaart na die tjek gedoen is? Tyd en waar die benefisiories geskep is? Tyd en waar die 5000 per selfoon banking ontrek is?

3. Is dit moontlik om die Identityd en adres by MTN van die sim houer vas te stel waarna my nommer ********** 324 toe geswap is op die 11de en toe weer die oggend van die 13 de terug geswap is om die OTP pins te kry?

4. Indien van ’n rekenaar af gedoen is: Hoe en waar het hulle my CSP pin en Pasword gekry? Die identiteit van die persoon indien ‘n rekenaar gebruik is . Die identiteit van die persoon indien 'n cell/slim foon gebruik is . Die Identityd en adress van die persone na wie die bevestigings emails/ gmail gestuur is?

Groete Christo Groenewald