current account cancellation

hi<br> <br> there is a outstanding amount on my account of about R 1400-00 witch will be cost to standardbank due to poor customer service . i came into the centurion branch about 2 and half years ago complaining about my card that can not swipe . they app**** for a new card twice . i never received a new card . when that didnt work they took my card and tried to reset it several times witch also did NOT work . this resulted in me moving to fnb where i am very happy at the moment . i had to pay my credit card in cash deposits because standardbank told me they cant put it on my fnb account for debit order . this resulted in me forgetting to keep my account up to date . since i moved to fnb i tried to cancel my current account with standard bank and received response . the account balance was on R .00 when i wanted to cancel it since then it built upto R1400.00 i have tried to phone *** and *** a number of times and either waited on the phone for 16 - 25 minutes with no answer or i do get a response and then get transferred 3 - 4 times until someone on your side drops the phone. and if i select a option than your divert machine ends the call. HELP HELP HELP HELP HELP HELP.