Csnt complain about service - there is just NONE !

I have been begging and pleading with Standard Bank Homeloans to get my tax certificate. I fail to see what this takes in excess of 2 weeks. Contacting them again and supplying my reference number only to be told it was resolved as closed. So now more lies because I am still without a silly certificate. Unacceptable Standard bank. I am a Prestige client and am so tired of being treated like this. I think I need to listen to my fellow colleagues and move to FNB.