Cruel Service.

I have never had a bad ATM service at Standard Bank in Jabulani Mall especially for the elderly and disabled or injury from an accident. I am a client and recently had an accident and unable to stand long on que as I get tired quickly. I was on the elderly and disabled people que from 8:35 and there were 4 elderly woman who needed assistance from internal staff to deposit. I wanted to deposit however the que assigned for the elderly had no internal staff member to assist so meaning it was not moving as it's 4 ATM's and only 2 are functional for deposit, 1 out of service and 1 it's withdrawal only as deposit option is grayed out. The elderly are assigned to the first 2 which is withdrawal and out of service. 1 consultant came to the ATM with another client and assisted her to withdraw. The consultant then started to assist the elderly que on the withdrawal only ATM and most elderly advised that they are depositing and not fami**** with the ATM also and she said we have to wait for the machine out of service to be restored as there is nothing she can do... the consultant literally said all disabled, elderly and wheelchair to go back to the long que to deposit (Just Imagine) must join the lod now instead of improvising on 1 of the 2 ATM's which deposit she said there is nothing she can do and left back inside the branch. The security said he has nothing to do with the process but staff will come back assist, at 9:20 other granny were complaining with their knees and me 2 I could feel it cause I cannot wait longer cause of the accident. My knee is very frail and would have loved to be normal and not to bother people, however for a whole consultant who didn't have her name tag on saying that there is nothing she can do... she can assist on 1 of the 2 machine available. I further requested for a manager and I was advised that the manager is busy as we are not allowed to enter the branch... couldn't dispute or interact further with any internal staff. The same lady who said there is nothing she can do. The consultant who was wearing clear glasses, She is the 1 who returned as we requested the manager and began using the very same ATM that she said she had no control over. I finished at 9:36 I am truly disappointed 😞☹️ with the service.