RT
Rose T
1 reviews | Active since Apr 2022
16 Oct 2024, 18:47
Crossborder Letter
I am quite unhappy with the incompetence of standard bank as a finance house.Requesting a simple Crossboader letter from them is a nightmare.spoke with more thank 6 consultants in a day with Zero help.theres backlog of emails on the crossborder email line are asked to use.meaning our emails are not being attended to promptly.im travelling the day after tommorow(18th October) and i still dont have my letter. My initial case reference was closed and finalised without notifying me. Im am so ****ed!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
17 Oct 2024, 07:07Hi Rose
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Oct 2024, 07:07
Official
Hi Rose
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Oct 2024, 07:21Hi Rose
Thank you for the details. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the details. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply17 Oct 2024, 07:21
Official
Hi Rose
Thank you for the details. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the details. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***