Cross Border Request ignored & no feedback

I sent a cross border request in advance, I even specified that I needed the letter for the day before I actually was leaving to Mozambique. The turnaround time I was told takes 24 hours - no problem I thought because I only needed for the following day. Well tomorrow morning I would like to leave on holiday with my family and still no letter, I made two phone calls and still no letter or feedback.<br> <br> So what now? Do I postpone my holiday by a day just because Standard Bank can't get a simple letter to me within the time that they specified it will take? I've tried calling again and now the center is closed, perhaps the public should think twice before financing a vehicle through Standard Bank<br> <br> Funny... I had better service from home affairs