1 reviews | Active since Jan 2011
****** and *****
On 31 March 2016 I contacted the Forex division of Standard bank as I was expecting some USD to be paid to my account. It was confirmed that the funds are available. I received a quote of R14.74 to the $. Later yesterday I noticed that the money is not being transferred. I phoned them again. Then the money was transferred but at a rate of R14.59 to the $. I phone again. Spoke to Ishmael and he promised it will be rectified. I e-mailed the personal banker also (Odette Pretorius) who just rep**** that she forwarded a mail to Forex. Ishmael promised me that he will phone me back within half an hour. Today 1 April no funds transfered and no communication. Phone Forex again and spoke to Ishmael again. Got put on hold forever.....
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***