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Precious M

1 reviews | Active since Apr 2018

02 Oct 2018, 15:01

******!

I am SO sick and tired of Standard Bank. For the past 4 months I have fighting unauthorized debit orders. As a result they have left a negative of R3077 (bank charges) the branch in Windermere Centre in Durban want me to pay that amount. They also do not want to give me my new cheque card as they want me to pay for this amount. I can't do any cellphone banking!!!

I am tired of calling your customer care line as NO ONE helps. I am extremely unhappy!!

0
Replies (4)
Standard Bank
Standard Bank's reply02 Oct 2018, 15:50
Official

Dear Precious Mkhize

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,

Standard Bank
Standard Bank's reply03 Oct 2018, 10:48
Official

Dear Precious Mkhize

Thank you once again for posting your comments.

I refer to our telephonic conversation yesterday and can confirm that the matter has been responded to.

Kind regards

Sarisha Nagan

Complaint Resolution Centre

***

Best regards,

PM
Precious M's update04 Oct 2018, 14:41
Reviewer Update
When can I expect feedback from Standard Bank?
PM
Precious M's update31 Oct 2018, 14:23
Reviewer Update
Since it has been a month and I have not received any feedback from Standard Bank, I think its safe to assume that I WILL NOT pay for those bank charges.