nN
nomkhitha N

1 reviews | Active since Nov 2016

08 Jan 2018, 14:20

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I have been using standard bank for many years now and i must say it has not been a good business with them 2years back my account was on a minus and was told i owe the bank money i failed to understand how come i owe the bank if i didn't have money as they say so.... Fine account was closed and they opened a new one for me "check account" now i come across the very same incident this December i took out my money because of ********** activity on my account so my debit orders i paid myself manual now i see my account is on a minus R1200 now that means i must pay the bank that amount? Again? In January of all the months, I have travelling money to keep, stationery ect I'm very sorry but i won't do that this is the 3rd time this is happening i want standard to close this account i will no longer be doing business with them this is day light ******* from this bank no you robbing the poor if this is how you do business i want nothing to do with then anymore I'm sick and tired of this nonsense

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Replies (3)
Standard Bank
Standard Bank's reply08 Jan 2018, 16:28
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply09 Jan 2018, 08:18
Official

Thank you for allowing us the opportunity to look into your matter.

As per our discussion today 09 January 2018, I trust you are satisfied with the final outcome.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Best regards,

nN
nomkhitha N's update09 Jan 2018, 10:39
Reviewer Update
I just come from the bank to close my account fine was told to pay 22rand to close the account which i did... Now was told the manager was not there to do a interview with me regarding why I'm closing the account I'm really sick of this bank I'm not going back to that lines again spend hours at the bank just for an account to be closed they must close it and they must call me once they done i don't have money to go up and down at the bank it's alot of travelling money just to go to the bank