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I have fully paid up my debt of a credit card on the 19 June 2017 and I was told it will take 7 working days to clear my name on credit bureau. After a month I pulled my credit report from Experian Credit Bureau and to my surprise I was still reflecting as owing Standard Bank. I contacted them and received an sms on the 24 July stating that they are investigating the matter as to why my name is still reflecting on Credit Bureau. I waited and waited and no one got back to me and so I called them again after 3weeks of waiting, they said they had sorted the matter and I should check again with Experian Credit Bureau. Today I called Experian CB and was told that they have never received any letter from Standard Bank informing them to update my records with them. So in all my name is still reflecting badly under Experian CB. This has been handled so unprofessionally and am very disappointed to get such treatment in a BIG bank like them. They are delaying my life as I am stuck for almost 6months now cannot get any credit because of their incompetence, what stresses me the most is that I have to still spend my money calling them and making follow ups almost every month and I am passed from this person to another. CAN THIS BE SORTED THIS WEEK, GET MY NAME CLEARED AS I HAVE FULLY PAID YOU!