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I deposited R3000 in the atm machine at alexandra on the 04th of june 2015. In the middle of transaction the ATM said transaction failed with my money inside the ATM. It was closing in the bank still people inside. I called one of them to help they said its closed I must came back tomorrow. I called customer care and was given a ref no and told that I will get feedback on the 11/06/15. The following day I went to the bank and was told they will check and balance the money inside the ATM and the variance will be known. I waited until the 14/06/15 when I went to Chris Hani branch in vosloorus to inquire. Now they were confused which atm I was talking about. I was told that another investigation is on the Way. Why they can't tell me that your money we chowed it period then I can open a case. Sies this bank is a ***** taking our monies like this.