***** bank they want to take my money

I app**** for pension back lending loan at Standard bank and I provided them with whatever they requested and I told them that the statement that I gave them is closed and gave them the right account to transfer the money but not the one on the bank statement because that one i closed it as they took time to assist me and it gave me a problems in terms of my fees,

I then emailed them many times to enquire when will the money be transferred as I've changed the accident number even phoning the rude consultants to assist me on that but later on after sometimes I got the message saying the money will appear on my account within 3 days I thought because I phoned the consultants and gave them the right account number it will reflect on the one I gave them recently to rectify but today I phoned them again Standard Bank pension back lending and they said the money is in the closed account since the 9 November 2022

Now they take me from pillar to post and they don't want to provide me with that proof of payment because I have a proof of the closed and at Birch Acres branch they said the consultants told them that I have to reopen a closed account of which at Absa bank Birch Acres they say it's impossible to reopen the account that I have closed