Critical service failure

Worse when it comes to service, am lodging my 2nd complain for *** she assisted me but didn't get the email outcome and I've been sending her multiple emails to get a document with no response. We really can't go through hello peter whenever we need assistance with standard bank. Aaaah this is worse. I even compied alot of ppl on the email so if she's not at work someone can respond but they all quiet. It's rough with standard bank, no service here..