CRITICAL CANCELLATION AND ACKNOWLEDGMENT OF DEBT

I sold my unit in March 2015 to a willing and able buyer who managed to get a loan and pay all the fees to the transferring attorney. I was in arrears due to personal circumstances, the attorney I appointed Jan Jordaan has sent at least 10 emails to this department without any response, they and Myself have called the call center only to be put through from one person to the next. I eventually got hold of Portia yesterday who assured me that she will contact my agent to arrange a bank valuator to do an evaluation and since this morning 8.30 I and my attorney have been phoning the call center to speak to her as no one has contacted my agent yet and this is causing a huge financial stress for me. They simply do not answer the phone numbers that we have been given by the call center. I find this so frustrating that I as a consumer am not able to speak to someone about a critical matter in my life regarding my bond.