LV
Luzuko V

1 reviews | Active since Jun 2021

31 Jul 2021, 14:04

STANDARD BANK

<div>After I wrote on this site about the ******** activities run by Standard Bank they sent me a e-mail promising to investigate the matter till today I have never been assisted one of their managers by Shalan wrote me an e-mail telling me that there was no relevance for the bank to release footages on the money that was ****** on me. I know the bank was protecting the ********* because it involves a group ceo for Street Fever. I asked the bank to freeze the money that was swiped by Street Fever shop until the matter is resolved in court they did not want. I asked them which locations and atm's were used to rob me they did not want to tell me. I also requested them to release the footages they did not want. I even reported this to Std Bank ombudsman who said to me my case is closed they can't help me. When I reported this again they say the period for them to release the footage has lapsed then I asked why did they not release footages exactly after the incident as I requested they say there saw no relevance in releasing them. I regret banking with this bank even they can't even release a bank statement showing date and time of the transaction of the 14th of April 2019. This bank is part of ******** activities although I even informed them that I no longer want to bank with them since they were unable to help me they sent me a bank statement to pay R344 for the card now the money is plus minus R10 0000 I don't know what it is for</div>

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Replies (1)
Standard Bank
Standard Bank's reply31 Jul 2021, 23:53
Official
Hello Luzuko Vellem
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards

Complaint Resolution Centre
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